Edition 59, August 2008

Standards Australia to undergo major overhaul

Standards Australia has announced that from October 2008 it will introduce a new business model which will change its operations, improve existing processes and ensure its long term sustainability.

Under the new model, stakeholders and relevant 'communities of interest' will be responsible for identifying and articulating their issues that require solutions. These stakeholders can choose to work with Standards Australia through an enhanced range of pathways, products and services or may elect to pursue other options to resolve issues.

At the core of Standard's Australia's new model is the concept of Net Benefit - the idea that the outcomes of each and every Standards project must outweigh the costs and impacts of implementation and are of benefit to the community at large.

Where an Australian Standard is sought, or where Standard Australia seeks input, alignment or adoption of an international ISO or IEC Standard, the Net Benefit arising from the development and implementation of the Standard must first be established.

The Net Benefit assessment will also become an important tool to help prioritise projects and determine how they should move forward - this process will be used as stakeholders bring forward new projects.

The end goal is to create an organisation capable of effecting real change across Australia for the many years to come.

Over the next couple of months, a number of Relationship Managers will be appointed to Standards Australia as part of a fundamental shift in the way the organisation engages with stakeholders across each sector.

A Customer Information Service team has been established to provide information to external stakeholders who contact the organisation by phone or via email. The staff in this area will research and respond to requests related to Standards Australia and its activities.

For more information on Standard Australia's new business model visit www.standards.org.au/cat.asp?catid=144

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